TechMahindra hiring International voice process 2024 | Apply Now

TechMahindra hiring International voice process 2024 | Overview

Role: Voice / Blended – Other

Industry Type: BPO / Call Centre
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended

Role Overview:

The Voice/Blended role focuses on handling international client interactions, specifically with US clients. This position requires managing customer queries, providing timely and accurate assistance, and resolving issues with efficiency and empathy. Candidates must be adaptable to working 24/7 shifts, including rotational night shifts that align with US time zones. The role demands excellent communication skills, patience, and a strong problem-solving ability to manage and resolve customer issues effectively.

Qualifications:

• Education:
  • Undergraduate Degree: Graduation is not a strict requirement; however, having a degree can enhance your application. Candidates with a degree in any field are welcome.
• Additional Requirements:
  • Candidates must be comfortable working from an office environment.
  • Flexibility to work in rotational shifts covering US time zones is essential.

Experience:

• Experience Level:
  • Freshers: Entry-level candidates with no prior work experience are encouraged to apply. Freshers should demonstrate strong customer handling skills and a willingness to work in rotational shifts.
  • Experienced Candidates: Candidates with up to 2+ years of experience in similar roles are also welcome. For experienced candidates, the maximum salary package is 4.5 LPA. Freshers will be offered a package of 3.5 LPA.

Skills Required:

• Technical Skills:
  • Customer Handling: Proficiency in managing and resolving customer queries, ensuring all concerns are addressed efficiently. Experience with handling international clients or voice processes is preferred.
  • Communication Skills: Excellent verbal and written communication skills in English are crucial. The role requires clear and effective communication to assist and resolve customer issues.
  • Problem-Solving: Strong problem-solving skills to identify issues, provide accurate solutions, and handle difficult cases with patience and empathy.
• Soft Skills:
  • Patience: Essential for managing challenging customer interactions and maintaining a professional demeanor.
  • Flexibility: Must be adaptable to working 24/7 shifts and managing varying customer scenarios. Flexibility in work hours and shifts is crucial.
  • Interpersonal Skills: Good interpersonal skills are necessary for effective interactions with customers and colleagues.
  • Convincing Power: Ability to persuade customers and provide clear, concise solutions to their issues.

Location:

• Primary Location: [Specify Location if available, otherwise indicate “Various Locations”].

Passed Out Year:

• Eligibility: Graduates and undergraduates from recent years (2020, 2021, 2022, and 2023) are eligible to apply.

Additional Information:

• Perks and Benefits:
  • Both-Way Cab Facility: Transportation facility provided for employees commuting to and from the office.
  • Process Incentives: Opportunity to earn additional incentives based on performance and process adherence.
• Application Process:
  • To Apply: Interested candidates should contact the following representatives to schedule an interview:
    • Prathamesh: 9059659030
    • Giko: 6360926003
    • Harshitha: 9008764646
• Important Note: Please refer your friends who might be suitable for this role.

How to Prepare for Application and Interviews:

1. Tailor Your Resume:
   • Highlight Relevant Experience: If you have previous experience in customer service or similar roles, ensure this is clearly highlighted. Mention any specific experience with international clients or managing queries.
   • Use Keywords: Incorporate keywords from the job description such as “customer handling,” “communication skills,” “problem-solving,” and “24/7 shifts” to align with the role’s requirements.
2. Craft a Strong Resume:
   • Clarity and Focus: Your resume should be well-organized and focused on showcasing your customer service skills, flexibility, and experience.
   • Skills Section: List key skills relevant to the role, including “customer handling,” “communication skills,” and “problem-solving abilities.”
   • Professional Summary: Include a summary at the top of your resume that aligns with the job requirements. Highlight your enthusiasm for handling customer queries and working in a BPO/Call Centre environment.
3. Prepare for Interviews:
   • Research the Company: Familiarize yourself with the company’s operations, their client base, and the specifics of their voice processes. Understanding the company’s expectations will help you align your responses.
   • Technical Preparation: Be ready to discuss scenarios involving customer queries, content management, and resolution techniques. Prepare to demonstrate your problem-solving skills and how you manage difficult situations.
   • Behavioral Preparation: Prepare examples of how you handle stress, work in shifts, and resolve issues effectively. Practice answering common interview questions related to customer service and shift flexibility.
   • Mock Interviews: Conduct mock interviews to practice your responses and improve your confidence in handling typical interview scenarios.

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