Tech Mahindra hiring work from home 2024 | Apply Now

Tech Mahindra hiring work from home 2024  | Overview

Role: Customer Care Executive

Company: Tech Mahindra
Location: Work from Home (Pan India)
Hiring Office Location: Chandigarh
Employment Type: Full-time, Permanent
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Openings: 500
Applicants: 4057
Salary Package: INR 13,500/- to INR 15,000/- per month
Shifts: Rotational shifts
Posted: 2 days ago

Job Description

Tech Mahindra is hiring for a Work From Home Customer Care Executive role within the Voice process domain. As a Customer Care Executive, you will be the primary point of contact for customers, ensuring their needs are met and issues are resolved efficiently. Your responsibilities will include:

• Identify and Assess Customer Needs: Understand and identify the needs of customers to provide satisfactory solutions.
• Build Relationships: Foster trust and build sustainable relationships with customers through open and interactive communication.
• Provide Accurate Information: Offer accurate, valid, and complete information by using the appropriate methods and tools.
• Handle Complaints: Address customer complaints, provide suitable solutions and alternatives, and follow up to ensure resolution.
• Maintain Records: Keep detailed records of customer interactions, process customer accounts, and file necessary documents.
• Follow Guidelines: Adhere to communication procedures, guidelines, and policies to ensure consistency and quality in customer service.

Qualifications

• Education: Higher Secondary Certificate (HSC), Graduate, or Post-Graduate. Graduation is not mandatory.
• Experience: 0 to 3 years of experience in customer service. Fresh graduates and those with previous experience are welcome to apply.
• Skills Required: Proficiency in spoken English and Hindi, strong communication skills, and a customer service orientation.

Technical Requirements

• Hardware: A laptop or desktop with a minimum Core i3 gen 7 processor and 8 GB or above RAM.
• Software: Genuine Windows 10 or 11 operating system.
• Internet: Minimum 20 MBPS broadband connection.
• Accessories: Noise-cancelling headphones and power backup to ensure uninterrupted service.

Additional Information

• Contact Person: Somi Ghosh – 7838204667
• Location: This is a remote job, allowing you to work from anywhere in India.
• Job Role: Voice/Blended within the Customer Success, Service & Operations department.

Perks and Benefits

Working as a Customer Care Executive at Tech Mahindra offers numerous benefits, including the opportunity to work from home, a competitive salary package, and the chance to be part of a dynamic and supportive team.

Tailoring Your Resume

To increase your chances of being selected for this role, tailor your resume to highlight relevant experience and skills. Here are some tips:

1. Highlight Relevant Experience: Emphasize any previous customer service roles, internships, part-time jobs, or volunteer work. Detail your responsibilities and achievements, focusing on tasks that involved customer interaction, problem-solving, and communication.
2. Use Keywords: Incorporate keywords from the job description, such as “customer service,” “communication skills,” “spoken English,” “spoken Hindi,” and “voice process.” This will help your resume stand out during the initial screening process.
3. Craft a Strong Resume: Ensure your resume is well-organized, clear, and highlights your strengths and relevant skills. Use bullet points for easy readability, and include specific examples to demonstrate your abilities.

Preparation for Interviews

Preparing for the interview is crucial to making a good impression. Here are some tips to help you get ready:

• Understand the Role: Research the role of a Customer Care Executive and familiarize yourself with typical responsibilities and challenges. This will help you understand what is expected and allow you to tailor your responses accordingly.
• Practice Common Interview Questions: Prepare answers to common customer service interview questions, such as how you handle difficult customers, provide excellent service, and manage stress. Practice your responses to ensure they are clear and concise.
• Showcase Your Skills: Be ready to demonstrate your communication skills, problem-solving abilities, and customer service experience through examples from your past experiences. Highlight any specific instances where you successfully resolved customer issues or received positive feedback.
• Stay Professional: Ensure you have a quiet, professional setting for your virtual interview. Test your technical setup in advance to avoid any disruptions. Dress professionally and maintain a positive, confident demeanor throughout the interview.

By following these steps and preparing effectively, you can increase your chances of securing a position as a Customer Care Executive with Tech Mahindra. Good luck!

To Apply : Click Here     Submit your application before the link expires!

For More IT  jobs : Click Here

For Interview Tips and Questions : Click Here

For project related Interview questions : Click Here

Join in our Telegram Channel for more updates: Click Here

Subscribe our YouTube Channel for Useful Interview Tips: Click Here