Sutherland hiring voice process 2024 | Apply Now

Sutherland hiring voice process 2024 | Overview

International Blended Voice Process Role

Company: Sutherland
Location: Hyderabad, Telangana
Address: Survey No. 201, Ltd 99LH, Lanco Hills Technology Park, Lanco Hills Private Rd, Sai Vaibhav Layout, Hyderabad, Telangana 50008
Contact: HR Santoshi (9014316036)
Walk-in Timing: 28 July – 6th August, 10:30 AM – 2:00 PM

Role Description

Sutherland is currently hiring for an International Blended Voice Process position, which involves handling customer calls from different countries, including the U.S. and Dubai. The role encompasses providing product and service support or technical assistance to resolve customer issues. This position offers an excellent opportunity for individuals interested in starting a career in customer support or enhancing their skills in a dynamic BPO environment.

Qualifications

• Education: Both undergraduates and graduates are welcome to apply. There is no specific requirement for a graduation degree.

Experience

• Experience Required: Both freshers and experienced candidates are eligible to apply. Experience in customer service or call centers is a plus but not mandatory.

Skills Required

1. Fluent English: Proficiency in English is crucial as the role involves communicating with international customers.
2. Excellent Communication: Strong verbal communication skills are necessary to handle customer interactions effectively.
3. Adaptability: Ability to work in a 24/7 shift environment with rotational week-offs.
4. Technical Skills: Basic understanding of customer service and technical support processes.

Location

• Job Location: Hyderabad, Telangana

Passed Out Year

• Eligible Graduating Years: The role is open to recent graduates and those who have completed their education in the past few years.

Additional Info

Tailor Your Resume

1. Highlight Relevant Experience:
   • If you have previous experience in customer service or any role involving direct communication with customers, make sure to highlight this on your resume. Mention specific achievements or skills gained from those experiences.
2. Use Keywords:
   • Incorporate keywords from the job description into your resume. Phrases like “international voice process,” “customer support,” “technical support,” and “communication skills” will help align your resume with the job requirements and improve its visibility in Applicant Tracking Systems (ATS).

Craft a Strong Resume

• Format: Organize your resume with clear sections including Contact Information, Objective, Education, Relevant Experience, Skills, and Certifications. Ensure it is easy to read and professionally presented.
• Achievements: Focus on any notable achievements in your previous roles or projects related to customer service. Use bullet points to outline your responsibilities and accomplishments clearly.
• Presentation: Keep your resume concise, ideally 1-2 pages. Ensure that it is free of errors and uses a clean, professional format.

Prepare for Interviews

1. Understand the Role: Familiarize yourself with the responsibilities of the International Blended Voice Process role. Understand the type of customer interactions you will handle and the skills required.
2. Practice Common Questions:
   • Be ready to discuss your communication skills, problem-solving abilities, and any previous experience in customer service. Practice responses to questions about handling customer queries and working in a shift-based environment.
3. Company Research:
   • Learn about Sutherland and its operations. Understanding the company’s values and the nature of their customer service processes will help you tailor your answers and demonstrate your genuine interest in the role.
4. Interview Preparation:
   • Prepare questions for the interviewer about the team, the company’s operations, and growth opportunities within the organization. This shows your enthusiasm and interest in the position.

Documents to Carry for Walk-in Interview:

1. Resume
2. Hard Copy of Aadhar Card
3. Vaccination Certificate

By tailoring your resume and preparing thoroughly for the interview, you can effectively showcase your suitability for the International Blended Voice Process role at Sutherland. Good luck with your application!

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