Salesforce hiring Associate Technical Support 2024 | Apply Now
Salesforce hiring Associate Technical Support 2024 | Overview
Job Opportunity: Associate Technical Support Engineer at Salesforce, Hyderabad
Salesforce, a leader in customer relationship management (CRM) and a driving force in business innovation through AI and data, is seeking an Associate Technical Support Engineer in Hyderabad, India. This full-time, office-based role, listed under job requisition ID JR259819, is part of Salesforce’s Customer Success Group (CSG) and Futureforce University Recruiting program.
About Salesforce
Salesforce, known as the Customer Company, is dedicated to inspiring the future of business with its AI, data, and CRM solutions. Founded on disruptive ideas like cloud computing, a pay-as-you-go business model, and integrated corporate philanthropy, Salesforce has achieved remarkable recognition, including being named one of Forbes’s “World’s Most Innovative Companies” for five consecutive years and one of Fortune’s “100 Best Companies to Work For” for eight consecutive years. Salesforce is committed to using business as a platform for change, fostering an inclusive culture, and promoting innovation and flexibility.
Position Description
The Associate Technical Support Engineer role is integral to Salesforce’s Customer Success Group, where you’ll assist customers in resolving issues related to their custom code, integration, and implementation of Salesforce products. This involves debugging, fixing, and ensuring issues are fully resolved. You’ll design and maintain technical expertise in assigned product areas, provide feature explanations and best practices for Salesforce coding, and manage customer expectations to enhance satisfaction.
Responsibilities
- Customer Assistance: Help customers solve their custom code, integration, and implementation issues with Salesforce products, ensuring complete resolution.
- Technical Expertise: Develop and maintain technical knowledge in assigned areas of product functionality.
- Problem-Solving: Demonstrate outstanding analytical and problem-solving skills.
- Customer Communication: Provide clear explanations of features and best practices, handle customer expectations, and enhance their experience.
- Continuous Learning: Actively participate in job-related training activities.
Required Qualifications/Skills
- Communication Skills: Excellent verbal and written communication.
- Salesforce Credentials: Super Badges in Salesforce Administrator/Developer.
- Technical Proficiency: Solid grasp of HTML, XML, API, SQL, and programming languages like C, C++, Java.
- Conceptual Understanding: Strong understanding of Internet technologies, including firewalls, web servers, and web proxy servers.
- Educational Background: BE/B.Tech degree with minimum 70% academic scores in Computer Science or related fields.
- Flexibility: Willingness to work in 24/7 shift timings.
About Futureforce University Recruiting
The Futureforce University Recruiting program at Salesforce aims to attract, retain, and cultivate talent. Interns and new graduates work on real projects that impact the business, offering them the opportunity to make a tangible impact. With global offices, recruits can collaborate and connect with employees worldwide. The program provides job shadowing, mentorship, talent development courses, and more.
Commitment to Diversity and Inclusion
Salesforce is committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, and inclusive benefits. The company believes in improving the state of the world through business and strives to drive equality in communities and workplaces.
Ethics and Values
Salesforce operates with the highest ethical standards and full compliance with all applicable laws. The company expects employees to uphold these values with integrity and foster an honest and respectful workplace.
Join Salesforce
If you’re passionate about technology, eager to work in a collaborative environment, and ready to start your career with a global leader, consider applying for the Associate Technical Support Engineer role at Salesforce. Apply now to be part of a company that empowers its employees to be Trailblazers, driving performance and career growth while improving the state of the world.
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