Oracle is hiring for Cloud Support Engineer | Apply Now

Oracle is hiring for Cloud Support Engineer| Overview

Job Description

Position: Technical and Account Assistance

Key Responsibilities:

• Technical and Account Assistance:
  • Provide timely and accurate support to customers using our cloud services through chat-based communication.
  • Address a range of inquiries, from basic usage questions to complex technical issues.
• Problem Solving:
  • Investigate and diagnose technical problems reported by customers.
  • Follow established protocols, collaborate with support teams, identify root causes, and recommend effective solutions.
• Customer Engagement:
  • Build positive relationships with customers by delivering exceptional service.
  • Understand customer needs, empathize with their challenges, and maintain professionalism throughout interactions.
• Knowledge Base Contribution:
  • Maintain and update the knowledge base.
  • Document common issues, solutions, best practices, and troubleshooting steps to aid customers and team members.
• Continuous Learning:
  • Stay updated with the latest in cloud technologies, product updates, and industry trends.
  • Participate in training sessions to enhance technical and customer service skills.
• Feedback Loop:
  • Provide feedback to service teams about customer problems, feature requests, and improvement areas.
  • Work with cross-functional teams to enhance the user experience.
• Metrics and Reporting:
  • Keep accurate records of customer interactions, including resolved issues, response times, and satisfaction ratings.
  • Provide regular reports and insights to team leads and management.

Qualifications:

• Technical Background:
  • A bachelor’s degree in computer science, information technology, or a related field is preferred, or relevant experience with any bachelor’s degree.
• Communication Skills:
  • Exceptional written and verbal communication skills, with the ability to convey technical information clearly to both technical and non-technical customers.
• Customer-Centric:
  • A passion for delivering outstanding customer experiences.
  • Essential traits include patience, empathy, and a customer-first attitude.
• Time Management:
  • Excellent time management skills, with the ability to balance multiple customer interactions simultaneously while maintaining high responsiveness.

How to Apply for Oracle Recruitment 2024:

1. Thoroughly review all job details provided on this page.
2. Scroll down and press the “Click Here” button.
3. Click the apply link to be redirected to the official Intel website.
4. Fill in the required details using the provided information.
5. Verify all the information entered in the application before submitting it.

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