Infosys hiring support executive 2024 | Apply Now

Infosys hiring support executive 2024 | Overview

Role:

Technology Support Executive

Qualifications:

• Educational Requirements: Graduate
• Work Experience: 0-1 Years

Responsibilities:

• Provide customer and technical support through inbound calls and aim for First Contact Resolution (FCR).
• Offer voice and email support to US clients.
• Exhibit strong customer service and handling skills.
• Display excellent written and verbal communication skills, with proficiency in language and grammar.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Familiarity with the ServiceNow Ticketing tool.
• Knowledge of common technical troubleshooting tools and techniques.
• Understanding of the ITIL Framework.

Preferred Skills:

• Experience with TSO (Standard TSO).

Location:

• Pune (Location of posting is subject to business requirements).

Passed Out Year:

• Ensure that you have graduated, as the role requires a graduate.

Resume Guide for Technology Support Executive at Infosys BPM Limited

Contact Information:

• Name
• Phone Number
• Email Address
• LinkedIn Profile (if applicable)

Professional Summary:

A concise summary highlighting your experience, skills, and what you bring to the role.

Example:

Education:

• Degree: Bachelor’s Degree
• Institution: Name of University
• Year of Graduation: Passed out year

Example:

Highlight both technical and soft skills relevant to the role.

Example:

Certifications (if applicable):

List any certifications that are relevant to the role.

Example:

Additional Information:

Include any additional relevant information or achievements that make you stand out.

Example:

Tips for Crafting a Strong Resume:

1. Highlight Relevant Experience: Focus on experiences that directly relate to the job responsibilities. Tailor each section to emphasize your suitability for the Technology Support Executive role.
2. Use Keywords: Incorporate keywords from the job description to ensure your resume is ATS-friendly. Relevant keywords include technical support, customer support, inbound calls, FCR, ServiceNow, ITIL Framework, and troubleshooting.
3. Quantify Achievements: Where possible, use numbers to demonstrate your impact. For example, “Achieved a 95% customer satisfaction rate” or “Resolved 100+ technical issues monthly.”
4. Be Concise and Clear: Keep your resume to one page if possible. Use clear headings, bullet points, and concise language to make it easy to read.
5. Tailor Your Resume: Customize your resume for each application. Highlight the most relevant experiences, skills, and achievements that match the job description.

Preparing for Interviews:

1. Understand the Role: Review the job description thoroughly to understand the responsibilities and requirements. Be prepared to discuss how your experience and skills align with the job.
2. Prepare Examples: Have specific examples ready that demonstrate your experience and skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
3. Practice Common Questions: Prepare answers to common interview questions, especially those related to technical support, customer service, and your familiarity with tools like ServiceNow and ITIL Framework.
4. Research the Company: Learn about Infosys BPM Limited, their values, and recent news. This shows your genuine interest and helps you tailor your answers to align with the company culture.
5. Ask Questions: Prepare thoughtful questions to ask the interviewer about the role, team, and company. This demonstrates your enthusiasm and helps you gather valuable information.

By following these guidelines, you’ll be well-prepared to tailor your resume and succeed in your application for the Technology Support Executive role at Infosys BPM Limited. Good luck!

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