Infosys hiring Process Trainee 2024 | Apply Now
Infosys hiring Process Trainee 2024 |Overview
Process Trainee – Infosys BPM Limited
Job ID/Reference Code: PROGEN-REFERRAL-186439
Location: Pune
Role:
As a Process Trainee at Infosys BPM Limited, you will be responsible for handling various processes within the BPO service line. This role requires flexibility to work in a 24×7 environment, including night shifts on a rotational basis. You will need to quickly assimilate process knowledge and efficiently handle tasks involving both voice and data entry.
Responsibilities:
- Maintain 15 years of full-time education.
- Proficient with basic computer knowledge.
- Flexibility to work in a 24×7 environment, including night shifts (rotational).
- Demonstrate excellent verbal and written communication skills, as well as interpretation and active listening abilities.
- Quickly and efficiently assimilate process knowledge.
- Exhibit effective probing and analyzing skills and the ability to multi-task voice and data entry.
- Be comfortable working from the office.
Preferred Skills:
- Proficiency in data handling and management.
Educational Requirements:
- Graduate
Service Line:
- BPO Service Line
Tailor Your Resume
- Highlight Relevant Experience:Emphasize any previous experience in a BPO or customer service role. Include specific tasks related to data handling, communication, and any night shift work. If you have previous experience in multitasking, especially in a voice and data entry environment, make sure to highlight these skills. For example, if you have worked in a call center or a data processing role, detail your responsibilities and achievements.
- Use Keywords:Incorporate specific terms from the job description into your resume. Keywords such as “process trainee,” “BPO,” “data handling,” “voice and data entry,” “24×7 environment,” and “night shifts” will help your resume stand out to hiring managers and automated applicant tracking systems. Including these keywords demonstrates that you have thoroughly read the job description and understand the core requirements of the role.
Craft a Strong Resume
A well-organized resume that clearly outlines your qualifications and experience is crucial. Start with a strong summary that highlights your relevant skills and experience. Use bullet points to detail your responsibilities and achievements in previous roles, focusing on those that align with the Process Trainee position. Make sure each section is easy to read and follows a logical structure. Here is a sample format:
[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]
Summary:
Highly motivated and detail-oriented professional with experience in BPO and customer service roles. Adept at handling data and providing excellent communication in a 24×7 environment. Fluent in English with strong interpretation and active listening skills.
Education:
- Bachelor’s Degree in [Your Field]
[Your University], [Year of Graduation]
Experience:
Customer Service Representative
[Previous Company], [Location]
[Dates of Employment]
- Handled inbound and outbound calls, providing excellent customer service.
- Managed data entry tasks, ensuring accuracy and efficiency.
- Worked in a 24×7 environment, including night shifts.
- Utilized effective probing and analyzing skills to resolve customer issues.
Skills:
- Data Handling
- Communication Skills
- Proficiency with Basic Computer Knowledge
- Multitasking (Voice and Data Entry)
- Adaptability to Night Shifts
- Active Listening
- Problem-Solving
Certifications:
- [Relevant Certification]
- [Relevant Certification]
Prepare for Interviews
- Understand the Role:Review the job description thoroughly and understand the key responsibilities. Familiarize yourself with Infosys BPM Limited’s culture, values, and the specific service line (BPO) you are applying for.
- Research Infosys:Learn about Infosys BPM Limited’s mission, values, and recent developments. Understanding the company’s goals and challenges will help you align your answers with their needs.
- Practice Common Questions:Prepare answers for common interview questions related to process trainee roles, data handling, communication skills, and working in a 24×7 environment. Be ready to discuss specific examples from your past experience that demonstrate your skills and qualifications.
- Prepare Examples:Be ready to provide specific examples from your past work experience that showcase your problem-solving abilities, attention to detail, and ability to meet quality targets.
- Ask Questions:Prepare thoughtful questions to ask the interviewer about the role, team, and company. This shows your interest in the position and helps you gather important information to make an informed decision.
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