HCL hiring for Customer Support Voice Process 2024 | Apply Now

HCL hiring for Customer Support Voice Process 2024 | Overview

Role: Customer Support Executive (International Voice Process) – Banking Sector

Qualification:

Candidates must have completed any graduation or at least their 12th grade. This is a mandatory requirement, ensuring that applicants have a foundational level of education that equips them to handle the challenges of a customer support role, particularly in an international setting. A higher level of education is always a plus, but this role is open to those with basic qualifications as well, making it accessible to a wide range of applicants.

Experience:

This position is designed for freshers, meaning no prior professional experience is required. However, having any internship or part-time job experience in customer service, call centers, or any role that involved direct communication with clients can be beneficial. Experience in handling international clients or working in an environment that required effective communication skills can set you apart from other candidates.

Skills Required:

Excellent Communication Skills: Both verbal and written communication skills are crucial. The role involves responding to client queries through voice and written communication channels. Fluency in English is a must, as you’ll be handling an international clientele. Being able to communicate clearly, concisely, and professionally is essential to ensure client satisfaction and resolve any issues promptly.
Problem-Solving Abilities: A key part of this role is the ability to address and resolve customer queries effectively. This requires a proactive approach to problem-solving, where you can anticipate potential issues and address them before they escalate. The ability to think critically and find solutions quickly will help in managing client expectations and delivering satisfactory outcomes.
Multitasking: The role demands managing multiple client queries at once. This requires strong organizational skills and the ability to prioritize tasks effectively. Being able to handle several tasks simultaneously without compromising on the quality of service is a vital skill for this position.
Teamwork: While much of the role involves direct interaction with clients, working as part of a team is equally important. You’ll need to collaborate with other team members, share insights, and support each other to ensure that the entire team meets its targets and delivers exceptional service.
Customer-Centric Mindset: Ensuring that the client or consumer is satisfied with the service provided is at the heart of this role. A customer-centric approach means always keeping the client’s needs in mind and striving to exceed their expectations.

Location:

Work Location: The job is based in Chennai, specifically at HCL’s office in Navalur. Chennai is a major hub for IT and IT-enabled services, offering a dynamic work environment with numerous opportunities for career growth.
Interview Location: The interview will be conducted at HCL’s ETA Techno Park in Navallur, Taluk, Chengalpattu, Tamil Nadu. This location is within a Special Economic Zone, making it a strategic and well-connected place for a tech career.

Passed Out Year:

The job is open to candidates who have completed their education recently. While the job description does not specify a particular passed-out year, it is implied that the role is geared towards fresh graduates or those who have completed their education in the last few years. This makes it an excellent opportunity for those who have recently finished their studies and are looking to start their careers.

Additional Info:

Shift: The position requires working in UK shifts, which includes rotational shifts. Candidates must be flexible and comfortable with this schedule, as it is a core requirement of the job. Working in different shifts might be challenging, but it also comes with the opportunity to learn and grow in a dynamic environment.
Salary: The salary for this role ranges from 2.5 to 2.8 LPA, which is competitive for a fresher position in the industry. This package reflects the importance of the role within the organization and the value placed on excellent customer support.
Interview Details: The interview process will be conducted via a walk-in mode on the 26th and 27th of August, 2024. It is crucial to arrive on time, between 12:00 PM and 3:00 PM. Being prepared and punctual will make a strong impression on the interviewers.
Contact Information: For any queries, candidates can reach out to HR Deepthi via email at Deepthisai.a@hcltech.com. Establishing communication beforehand can also be helpful in clarifying any doubts and preparing for the interview.
Perks:
- Cab Facility: A home pickup and drop-off cab facility is available, which is particularly beneficial given the rotational shift requirements. This ensures safety and convenience for employees, reducing the stress of commuting.
- Work-Life Balance: The role offers a 5-day working week, providing a good work-life balance, which is an important consideration for many employees.

Tailor Your Resume:

Highlight Relevant Experience:
- Even if you are a fresher, include any internships, part-time jobs, or volunteer work that involved customer interaction, communication, or problem-solving. For example, if you’ve worked in retail, hospitality, or even in a college helpdesk, highlight these experiences to show your ability to handle customer queries and provide satisfactory solutions.
Use Keywords:
- Tailor your resume to include keywords from the job description such as “Customer Support,” “International Voice Process,” “Communication Skills,” “Problem-Solving,” “Multitasking,” and “Client Satisfaction.” This ensures your resume aligns with the job requirements and increases the chances of passing through automated screening processes.

Craft a Strong Resume:

Focus on Skills: Emphasize soft skills like communication, teamwork, and problem-solving. These are critical for customer support roles.
Use Action Words: Start bullet points with action words like “Managed,” “Responded,” “Resolved,” “Collaborated,” etc., to make your resume dynamic and impactful.
Education: Clearly list your educational qualifications, including any relevant coursework or projects that showcase your capabilities.

Prepare for Interviews:

Mock Interviews: Practice with mock interviews to improve your confidence and communication skills. Focus on answering questions clearly and concisely.
Research: Learn about HCL’s operations, especially in the banking sector, and be prepared to discuss how your skills can contribute to the company’s goals.
Dress Professionally: First impressions matter, so dress appropriately for the interview. Even for a walk-in interview, maintaining a professional appearance is crucial.

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