Genpact hiring Technical Associate 2024 | Apply Now
Genpact hiring Technical Associate 2024 | Overview
Technical Associate – Service Desk L1 (ITO077910)
Role: Technical Associate – Service Desk L1 at Genpact
Qualifications:
- Bachelor’s Degree required, preferably in Computer Science, Information Systems, or related field
Experience:
- Minimum of 0-1 years in a related field
Skills Required:
- Advanced understanding of technology hardware (desktop computers, laptops, tablets, printers, projectors, and scanners)
- Working knowledge of PC/LAN application software, including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari)
- Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers
- Excellent verbal and written communication skills
- Strong domain knowledge and technical orientation
- Customer service and problem-solving attitude
- Ability to deliver on tight timelines
Location: Hyderabad, India
Passed Out Year: Not specified, but a recent graduate is preferred
Additional Info:
- Genpact is a global professional services and solutions firm with over 125,000 employees across 30+ countries.
- The role involves handling issues and requests through various ticketing tools within agreed SLA’s, providing IT support to executive leadership and Board members, and troubleshooting minor wireless, network, switch, or printer issues.
- Knowledge management is essential, ensuring the use of Knowledge Articles on all issues.
- The role requires flexibility to handle both Voice and Non-Voice tickets simultaneously and provide hands and feet support to other IT teams for scheduled activities.
- Genpact values diversity and inclusion and does not charge fees to process job applications.
Tailor Your Resume
- Highlight Relevant Experience:
- Emphasize any previous experience in technical support, service desk roles, or IT support. Mention specific tasks like troubleshooting hardware/software issues, handling tickets, or providing customer service. If you have experience supporting executive leadership or managing business applications (ERP), highlight these points.
- Use Keywords:
- Incorporate specific terms from the job description into your resume. Keywords like “Service Desk,” “technical support,” “troubleshooting,” “ticketing tools,” “Office 365,” “customer service,” and “PC/LAN application software” will make your resume stand out to hiring managers and automated applicant tracking systems.
Craft a Strong Resume
A well-organized resume that clearly outlines your qualifications and experience is crucial. Start with a strong summary that highlights your relevant skills and experience. Use bullet points to detail your responsibilities and achievements in previous roles, focusing on those that align with the Technical Associate – Service Desk L1 position. Make sure each section is easy to read and follows a logical structure. Here is a sample format:
[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]
Summary:
Dedicated and technically proficient professional with a Bachelor’s degree in Computer Science and experience in IT support and service desk roles. Skilled in troubleshooting hardware and software issues, managing ticketing tools, and providing exceptional customer service. Strong communication skills and a problem-solving attitude, with the ability to work efficiently under tight deadlines.
Education:
- Bachelor’s Degree in Computer Science
[Your University], [Year of Graduation]
Skills:
- Advanced understanding of technology hardware
- Working knowledge of PC/LAN application software
- Troubleshooting skills for MDM, OS, and Office Suite
- Excellent communication skills
- Strong customer service orientation
- Problem-solving attitude
- Ability to work under tight timelines
Certifications:
- [Relevant Certification]
- [Relevant Certification]
Prepare for Interviews
- Understand the Role:
- Review the job description thoroughly and understand the key responsibilities. Familiarize yourself with Genpact’s culture, values, and the specific requirements of the Technical Associate – Service Desk L1 role.
- Research Genpact:
- Learn about Genpact’s mission, values, and recent developments. Understanding the company’s goals and challenges will help you align your answers with their needs.
- Practice Common Questions:
- Prepare answers for common interview questions related to technical support roles, service desk responsibilities, and troubleshooting skills. Be ready to discuss specific examples from your past experience that demonstrate your skills and qualifications.
- Prepare Examples:
- Be ready to provide specific examples from your past work experience that showcase your problem-solving abilities, technical skills, and customer service orientation.
- Ask Questions:
- Prepare thoughtful questions to ask the interviewer about the role, team, and company. This shows your interest in the position and helps you gather important information to make an informed decision.
By following these guidelines, you can create a compelling resume and prepare effectively for your interview, increasing your chances of securing the Technical Associate – Service Desk L1 position at Genpact.
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