eClerx hiring for Analyst role 2024

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eClerx hiring for Analyst role 2024 | Apply Now

eClerx hiring for Analyst role 2024

eClerx hiring for Analyst role 2024 | Overview

Role

  • Position: Analyst
  • Role Description: As an Analyst, you will be responsible for reviewing tickets and order IDs, communicating effectively to resolve customer issues, checking service statuses, updating order details, and creating daily reports. The role involves working closely with teams and project managers to ensure timely project delivery while maintaining high-quality standards.

Qualification

  • Degree: Bachelor’s degree in any field

Experience

  • Experience Required: Fresher or up to 1 year of experience

Skills Required

  1. Communication Skills: Strong ability to listen, comprehend, and communicate information clearly to stakeholders.
  2. Problem-Solving Skills: Excellent at multi-tasking, creative problem solving, and taking proactive actions.
  3. Technical Skills: Good working knowledge of Excel and PowerPoint; ability to develop and analyze tickets.
  4. Attention to Detail: Proven ability to self-check work to ensure accuracy and error-free results.
  5. Client Interaction: Effective communication with clients and ability to handle critical situations decisively.
  6. Adaptability: Ability to work in a high-energy, quickly changing, and demanding environment, including rotational shifts.

Location

  • Job Location: Pune, Maharashtra, India (Block No-01, LG Floor, Quadron Business Park, Rajiv Gandhi Infotech Park, Hinjewadi, Phase II, Pune, 411057, IN)

Passed Out Year

  • Eligible Years: The role is open to recent graduates, so candidates who have graduated in recent years (ideally within the last 1-2 years) are encouraged to apply.

Additional Info

Tailor Your Resume

  1. Highlight Relevant Experience:
    • If you have any experience with ticketing systems, customer support, or similar roles, make sure to highlight these in your resume. Even if you have only completed internships or projects, include them to demonstrate your relevant skills and experience.
  2. Use Keywords:
    • Incorporate keywords from the job description into your resume. Phrases like “problem-solving skills,” “Excel,” “PowerPoint,” “client communication,” and “multi-tasking” should be included to ensure your resume aligns with the job requirements and passes through Applicant Tracking Systems (ATS).

Craft a Strong Resume

  • Structure: Organize your resume with clear sections such as Contact Information, Objective, Education, Experience, Skills, and Certifications.
  • Achievements: Focus on achievements and responsibilities in past roles or projects that align with the job description. Quantify results if possible (e.g., “Improved customer satisfaction scores by 20%”).
  • Presentation: Keep your resume concise, ideally 1-2 pages. Use bullet points for easy readability and ensure there are no spelling or grammatical errors.

Prepare for Interviews

  1. Understand the Role: Familiarize yourself with the responsibilities and requirements of the Analyst role. Understand how you will be expected to handle tickets, communicate with clients, and work within defined timeframes.
  2. Practice Common Questions:
    • Be prepared to discuss your problem-solving abilities, your approach to handling critical situations, and your experience with relevant tools like Excel and PowerPoint. Practice responses to behavioral questions that demonstrate your teamwork and communication skills.
  3. Company Research:
    • Learn about eClerx, its services, and its client base. Understanding the company’s mission and values will help you articulate why you are a good fit for their team and show that you have done your homework.
  4. Interview Preparation:
    • Prepare questions to ask the interviewer about the team, company culture, and expectations for the role. This shows your genuine interest and enthusiasm for the position.

By tailoring your resume to the role and preparing thoroughly for the interview, you can enhance your chances of securing the Analyst position at eClerx. Good luck with your application!

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