Cognizant hiring BPO Process Executive 2024 | Apply Now

Cognizant hiring BPO Process Executive 2024 | Overview

Role: Voice / Blended – Other

Industry Type: BPO / Call Centre
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended

Role Overview:

The position involves handling international voice processes and customer service operations. Candidates will be required to manage sensitive content, verify website information, and ensure content compliance. The role demands flexibility for 24/7 shifts and the ability to work from the office.

Qualifications:

• Education:
  • Undergraduate Degree: Any Graduate
• Additional Requirements:
  • Candidates must possess all mandatory documents required for Background Verification (BGV) proceedings.

Experience:

• Experience Level: Fresh Graduates or candidates with up to 2 years of experience in a similar role.
• Education History: Graduates from 2020, 2021, 2022, and 2023 are eligible to apply.

Skills Required:

• Technical Skills:
  • International Process: Experience or familiarity with international voice processes is preferred.
  • Voice Process: Proficiency in managing voice-based customer interactions.
  • Content Understanding: Ability to understand and manage sensitive content, ensuring compliance with brand guidelines and safety standards.
• Soft Skills:
  • Communication: Excellent verbal and written communication skills are essential for interacting effectively with customers and handling sensitive information.
  • Flexibility: Must be adaptable to work 24/7 shifts, demonstrating a flexible approach to scheduling.
  • Office Environment: Comfort and ability to work from the office setting.
  • Attention to Detail: Skill in verifying and matching content, checking brand names, and ensuring accuracy.

Location:

• Primary Location: [Specify Location if available, otherwise indicate “Various Locations”]

Passed Out Year:

• Eligibility: Graduates from 2020, 2021, 2022, and 2023 are eligible to apply.

Additional Tips for Application and Preparation:

• Tailor Your Resume:
  1. Highlight Relevant Experience: Emphasize any prior experience in customer service, call centers, or international processes. Include details of roles that involved managing sensitive content or working in shifts.
  2. Use Keywords: Incorporate keywords from the job description, such as “international voice process,” “content verification,” “24/7 shifts,” and “customer service.”
• Craft a Strong Resume:
  • Clarity and Focus: Ensure that your resume is clear and focused on relevant experience. Highlight skills related to voice processes and customer service.
  • Key Skills Section: Include a section that lists key skills relevant to the role, such as communication, content management, and flexibility for shift work.
  • Professional Summary: Write a summary or objective statement that aligns with the role, demonstrating your interest in working in a BPO/Call Centre environment and your readiness to handle 24/7 shifts.
• Prepare for Interviews:
  • Research the Company: Understand the company’s operations, its role in the BPO industry, and the specifics of the voice processes they handle.
  • Technical Prep: Be prepared to discuss scenarios involving content verification, managing sensitive information, and handling customer interactions.
  • Behavioral Prep: Be ready to provide examples of how you handle stressful situations, work in shifts, and ensure compliance with guidelines.
  • Mock Interviews: Practice common interview questions related to customer service and voice processes. Focus on demonstrating your communication skills and ability to manage sensitive content.

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