ANZ hiring software engineer 2024 | Apply Now

ANZ hiring software engineer 2024 | Overview

Job Description: Software Engineer at ANZ

Req ID: 71126
Department: Tech COO Domains Enterprise Service Management
Division: Technology
Location: Bangalore

About Us:
At ANZ, we’re committed to leveraging technology and data to improve the financial wellbeing and sustainability of our millions of customers. Our extensive community of over 5,000 engineers is instrumental in achieving this vision, as technology underpins every facet of our business—from delivering tools, apps, and services for our customers to building the bank of the future.

About the Role:
We are seeking a dedicated L1 Support team member to join our CMS Command Centre. In this role, you will operate within the Australia Operations Banking domain on a rotational shift basis, supporting multiple critical C1 applications in a production environment. The role requires the ability to interact with individuals at all levels, work effectively both as part of a team and independently.

• Role Type: Permanent
• Role Location: Bangalore
• Work Hours: 7:00am – 4:00pm

What Will Your Day Look Like?

Your responsibilities will include:

• Continuous Monitoring: Overseeing batch jobs and monitoring application health dashboards.
• Health Checks: Performing daily health checks on over 50 C1/C2 applications.
• Status Reporting: Reporting the status of daily batch jobs to customers and stakeholders.
• Incident Analysis: Analyzing job failures, performing initial triage of incidents, and executing available workarounds for long-running batches and job failures.
• Escalation and Restoration: Following established escalation processes and utilizing knowledge bases/runbooks to restore services promptly.
• Report Generation: Creating and distributing daily, weekly, and monthly reports.
• Liaison: Working closely with application teams to resolve issues and ensure application stability.
• Scrum Participation: Participating in daily Scrum and stand-up calls to discuss ongoing issues and progress.

What Will You Bring?

To be successful in this role, you should ideally have the following:

• Experience: 0-3 years of experience with SQL and Unix/Linux.
• Skills: Hands-on experience with Shell scripting or Python is advantageous. Understanding of batch monitoring and workflow processes is beneficial.
• ITIL Knowledge: Familiarity with Incident management and ITIL processes.
• Support Experience: Previous experience in application/production support roles.
• Communication Skills: Strong communication and presentation skills, with the ability to effectively convey information to both technical and non-technical stakeholders.
• Teamwork: Ability to work autonomously as well as collaborate effectively with the application support team and other colleagues.

Good to Have Skills

• Technical Knowledge: Hands-on experience with application/production environments.
• Certifications: ITIL V4 and AWS certification are a plus. Scripting skills in Python or other languages are also beneficial.
• Tools Experience: Experience with incident management tools such as ServiceNow or BMC Remedy and batch monitoring tools like Control-M, IBM-Tivoli, or Autosys.
• Problem-Solving: Strong problem-solving and resolution skills.
• Customer Focus: Excellent customer focus and relationship management skills.

Why Join Us?

ANZ is a place where significant achievements happen as we collaborate to provide banking and financial services across more than 30 markets. Our Bengaluru team, which is the bank’s largest technology, data, and operations center outside Australia, is vital in driving our strategic goals and making a global impact.

Our Bengaluru team not only leads the bank’s transformation initiatives but also cultivates a culture that makes ANZ a great place to work. We’re proud that 90% of our employees feel they belong at ANZ.

Flexible Working: We offer various flexible working options, including hybrid work arrangements where feasible. Health and Wellbeing: Our employees enjoy a range of benefits, including access to health and wellbeing services. Diversity and Inclusion: We are committed to building a diverse workplace and welcome applications from all backgrounds. We support candidates with disabilities or access requirements and provide additional support throughout the recruitment process and in the role.

Job Posting End Date: 19/07/2024, 11.59pm

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