Amazon hiring Technical support 2024 | Apply Now

Amazon hiring Technical support 2024 | Overview

Role: Central Operations Support Executive

Qualification:

Bachelor’s degree in a quantitative or technical field such as Computer Science, Engineering, or Statistics.

Experience:

Experience in operations, logistics, or customer service roles, with a focus on remote monitoring and coordination.
Proficiency in using Excel for data analysis.
Experience working in dynamic environments where attention to detail and timely execution is crucial.
Preferred: Experience with SQL for data querying and reporting.

Skills Required:

Strong analytical skills to identify patterns, disruptions, and implications of data.
Proficiency in Microsoft Excel, with the ability to create reports, analyze data, and support operational decisions.
Experience in SQL (preferred), with a solid understanding of how to query databases to retrieve and analyze data.
Excellent communication skills, both written and verbal, to effectively liaise between field executives, sellers, and internal/external stakeholders.
Ability to work independently and make informed decisions with minimal supervision.
High attention to detail and a strong sense of ownership to ensure operational excellence.
Flexibility to work in shifts, including weekends, to support 24/7 operations.

Location:

Passed Out Year:

Open to graduates from various years, particularly those with relevant experience in data analysis, operations, or customer service.

Additional Info:

The role involves working in a high-paced environment with a focus on improving seller experience and operational efficiency.
Candidates must be willing to work on weekends and in shifts, as the role supports 24/7 operations.
The job is a mix of voice and non-voice channels, requiring adaptability and strong multitasking abilities.

Tailor Your Resume:

Highlight Relevant Experience:
- Emphasize your experience in operations, logistics, or customer service, particularly where you’ve handled remote support, data analysis, or coordination roles. Mention any specific achievements or improvements you contributed to in these roles.
Use Keywords:
- Incorporate relevant keywords from the job description, such as “remote monitoring,” “data analysis,” “stakeholder management,” and “Excel proficiency.” This will help your resume get noticed by automated systems and hiring managers.

Craft a Strong Resume:

Focus on clear formatting with distinct sections for Education, Experience, Skills, and Certifications.
Use bullet points to list your responsibilities and achievements in previous roles, making it easy for the reader to scan your resume.
Quantify your achievements where possible, such as “Improved operational efficiency by 20% through the implementation of a new monitoring system.”
Keep your resume concise, ideally within one to two pages, and tailor it to the specific job you are applying for by focusing on the most relevant experience and skills.

Prepare for Interviews:

Research Amazon’s Central Operations Support team and familiarize yourself with their processes and tools.
Be ready to discuss your experience with data analysis, remote monitoring, and any challenges you’ve faced in previous roles.
Practice common behavioral interview questions, focusing on situations where you demonstrated problem-solving, communication, and decision-making skills.
Prepare to explain your technical skills, particularly in Excel and SQL, with examples of how you’ve used them in past roles.

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